So, for a while now, when I read the newspaper in the morning, I get depressed because almost everything being reported is negative. This happens to some extent in social media as well. I recently participated in a Mindfulness workshop where people echoed this concern. So I have made a resolution to do my small bit and spread positivity around.
The first one I want to do is to appreciate Indigo Airlines for their on-time performance and how seriously they take it. I have been taking some late evening flights recently; while it is par for the course for most airlines to accumulate delays over the day, I was impressed how Indigo was on-time even in these evening flights. They seem to obsess about it to the point which causes some inconvenience to passengers (like they put you in the bus and go wait in the tarmac while the arriving passengers from the plane you're about to board are still disembarking; this helps parallelize and shorten the deboarding/boarding process); but I will take this minor inconvenience any day over waiting in the airport for a flight that got delayed by 2 hours. They also do smart things like adding some buffer to their flying time. This surely implies that they are not jamming in as many flights as they possibly could in a day at the cost of on-time performance.
And there are some signs that this may be infectious. In the last GoAir flight I took, they started asking the passengers to help in getting the cabin ready for the next flight to shorten the time they are on the ground (something Indigo has been doing for many years).
- Balaji
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